Refund policy

Refund policy

Return and Refund Policy:
1. Eligibility for Returns:
Customers can return the product within 5 days of receiving it.
The product must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items:
Customized or personalized products cannot be returned unless they are defective or damaged.
3. Return Process:
To initiate a return, customers must contact our support team at [contactsassypride.shop@gmail.com] with their order details.
Once the return is approved, customers will receive instructions on how to send the product back.
4. Inspection and Approval:
Once we receive the returned product, we will inspect it and notify the customer of the approval or rejection of the refund.
Approved refunds will be processed to the original payment method within a certain number of days.
5. Refunds:
Refunds will cover the product cost and any applicable taxes. Shipping charges are non-refundable unless the product is defective or incorrect.
6. Exchanges:
If a customer wants an exchange, they can return the product and place a new order.

If a courier company is unable to deliver an order and the status is marked as "Undelivered" or "Return to Origin" (RTO), the product will be sent back to our default

Address::

Huepress Fashion Private Limited, Door No. 99 A, Somanur Main Road, Karumathampatti, Coimbatore, Tamil Nadu, 641659

Reasons for RTO Orders: Pincode not serviceable, COD amount is not ready, Customer not contactable, Incomplete address, Customer refused delivery, Poor weather conditions, Self-pickup requested by the customer, Future delivery requested by the customer, Door/premises/office closed.

Damaged Product Policy:
Notification of Damage:
Customers must notify [contactsassypride.shop@gmail.com] within 48 hours of receiving the damaged product.
The notification should include a description of the damage and any relevant order details.
Proof of Damage:
Customers are required to provide clear evidence of the damage.
This should include photos and video showing the damaged product, the packaging, and any visible signs of damage.
Return Process for Damaged Items:
Once the damage is confirmed, customers will be provided with instructions for returning the item.
We will cover the return shipping costs for damaged or defective items.
Refund or Replacement:
Customers can choose either a full refund or a replacement for the damaged product.
Refunds will be processed to the original payment method, and replacements will be shipped as soon as possible.
Timeframe for Resolution:
We aim to resolve damaged product issues within 7–10 business days from the date we receive the returned item.
Customer Support:
Our support team is available to assist customers throughout the process and ensure a smooth experience.

Shipping policy

In India
Shipping within 5 to 7 Days.
In Case Of emergency like weather Condition, Tsumani ,Flood, Bank Holiday, etc my take more day.

Timeframe for Resolution:
We aim to resolve damaged product issues within 7–10 business days from the date we receive the returned item.
Customer Support: [contactsassypride.shop@gmail.com]
Our support team is available to assist customers throughout the process and ensure a smooth experience.